Shipping and Return Policy

SHIPPING
Products are delivered within 5 to 7 days depending on the shipping method chosen at checkout.

RETURNS
Our policy lasts 14 days. If more than 14 days have gone by since your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.

Other items not permitted for return:
* Gift cards

To complete your return, we require a receipt or proof of purchase.

REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to let you know that we have received your returned item. We will also let you know whether your refund is approved or declined.
If approved, your refund will be processed and your credit card or original payment method will be automatically credited within a few days.

DELAYED OR MISSING REFUNDS (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.
If you have completed all these steps and you still have not received your refund, contact us at the following address: service@adoralys.com
Sale or promotional items (if applicable)
Only regular-priced items are refundable. Unfortunately, sale or promotional items are not.

SHIPPING YOUR RETURN
To return your product, you must send it to the following postal address: 1405 industrielle, local 101, LA PRAIRIE, QC, J5R2E4, Canada.

You are responsible for the shipping costs associated with returning your item. They are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

Depending on where you live, the time it may take for you to receive your exchanged product may vary.

If you are shipping an item over $75, we recommend using a tracking service or insuring your shipment. We don't guarantee that we will receive your returned item.